Introduction
Resilience Health Private Limited operating under the brand name "Silver Oak Health" is a provider of the Employee Well-being & Assistance Program, called and referred to throughout this notice by the name "RHPL" "Silver Oak Health", "we", "our," "us". This notice applies to all employees of customer organisations that opt for our wellbeing counselling services ("services").

Through this e-consent you are participating voluntarily in counselling services from a mental health counsellor and that you have the option to withdraw from this service any time. Further you acknowledge and agree that in order to provide the counselling services under the EAP, we may directly collect your "Personal Information," that specifically identifies you as an individual, such as your full name, telephone number, e-mail address, postal address, gender, age, year of birth, employee ID, and Health "Information" related to mental health, wellbeing, and any other information shared during counselling sessions.

You represent and warrant that you are at least 18 years of age or older. If you are under the age of 18, you should review these E-Consent with your parent or guardian. By giving your consent, you understand that the Counsellor will be providing certain therapy and/or counselling services, and acknowledge that numerous factors can affect the overall outcome and that such therapy and/or counselling services may not be effective in accomplishing the goals or other desired outcomes as discussed. You acknowledge and agree that there may be circumstances that presently, or in the future, require treatment or other health care services that are outside the scope of the services that can be provided by this counsellor. With full knowledge of the risks and benefits of engaging in therapy and/or counselling services, I give my informed consent by clicking the "Login" Or "Register" option available on the EAP App and Portal.

Limits of Confidentiality
With few exceptions (listed below) what you disclose in the therapy relationship is confidential and will not be disclosed to anyone outside of the session without your permission.

If Silver Oak Health Counsellors have reason to believe any of the following are true, our counsellors are obligated by law to take certain actions to protect your health and safety (and that of others) and to remain compliant with local mental health laws. Exceptions to confidentiality include:

• If our counsellors believe that you are in danger of causing harm to yourself
• If our counsellors believe that you are in danger of harming another person
• Our counsellors are required to report any situation of suspected child abuse

The above list is not exhaustive as other instances may arise on an individual basis that require discussions of confidentiality and disclosure. In most cases the above situations rarely occur, or if they do occur, will be discussed directly with the client who will be fully aware of disclosures of information and associated interventions. Our counsellors will make every effort to engage the client in discussions about safety of self and others throughout the course of therapy and attempt to engage the client in active participation in safety plans/interventions should these instances arise.

Your Rights
You have the following rights regarding your personal data:

• Right to Access: Request access to your personal data and obtain a copy
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data, subject to certain conditions
• Right to Restrict Processing: Request the restriction of processing your personal data under certain circumstances
• Right to Data Portability: Request the transfer of your personal data to another organization, where applicable
• Right to Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal

Contact Us
If you want more information about our privacy practices or have questions or concerns, please contact us using the information at the end of this notice.
If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information, in response to a request you made to amend, restrict the use or disclosure of, or communicate in confidence about your health information, you may submit a written complaint to Resilience Health Private Limited.

Data Protection Officer
Vijay Sharma
Email: vijays@silveroakhealth.com
#447, First Floor,
Sri Sai Heights,
17th Main, 17th Cross Road,
Sector 4, HSR Layout,
Bangalore 560102